Hotel Metropol & Spa Zermatt, Zermatt ➤ Reviews, Rooms & Prices 2025

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Key details

About the Hotel

Matterstrasse 9, Zermatt, Switzerland, 3920

Hotel Metropol & Spa Zermatt, a 4-star family hotel, features a beautiful spa area with a sauna, steam bath, jacuzzi, and heated swimming pool along with complimentary Wi-Fi throughout. The hotel is known for its proximity to various outdoor activities, including winter hiking and skiing.

Rooms & Amenities

Rooms at Hotel Metropol & Spa Zermatt feature amenities such as minibars, safes, and balconies showcasing views of the Matterhorn. Guests can choose from comfortable double or single rooms, many with options for extra beds. All accommodations offer free Wi-Fi and comfortable bathrobes.

Dining Options

Dining options at the hotel include a rich buffet breakfast featuring an organic corner and delicious dinners with mountain views. Half-board can be added to the stay at a supplementary charge. The hotel's team of chefs specializes in regional delicacies and offers a varied menu including classical Swiss specialties.

Leisure & Services

Hotel Metropol & Spa Zermatt offers a wellness experience with a spa featuring a sauna, steam grotto, and Kneipp cold-water treatments. Leisure activities include winter hiking, ice skating, and access to over 248.5 miles of trails around Zermatt for skiing and snowshoeing in the winter months. The hotel also provides a complimentary transfer service from the train station.

Location & Transportation

The hotel is accessible via Zermatt’s car-free transportation system, including shuttle trains and minibuses. It is approximately a 10-minute walk from key attractions such as the Matterhorn Museum and Zermatt-Sunnegga Funicular, while the nearest bus stop is only a 1-minute walk away. For convenience, visitors can also reach several local dining options within walking distance.

“The hotel's location offers a serene escape just a short walk from the lively streets of Zermatt, making it the perfect blend of tranquility and accessibility.”view full review

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“Excellent service and stunning Matterhorn views!” view full review

Top location:Highly rated by recent guests(9.3)

Check-in/Check-out

from 15:00-21:00

from 07:00-11:00

Amenities

No parking available.

Wireless internet is available in the entire hotel for free.

Other information

The hotel Metropol & Spa Zermatt provides visitors with a free full breakfast.

Maximum capacity of extra beds in a room is 1.

Pets are not allowed.

English, German, Spanish, Italian, Portuguese, Polish

Year renovated:2006

Number of floors:4

Number of rooms:11

Former name

Metropol Hotel

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Select your room type

The hotel offers a variety of rooms including double rooms, family rooms, and suites with breakfast, free cancelations, and special deals

Single Room Riverside

Max:

1 person

15 m²

Bed options:

1 Single bed

River view

Coffee machine

Heating

room details

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Standard Double or Twin Room

Max:

2 persons

19 m²

Bed options:

2 Single beds

Coffee machine

Heating

room details

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Economy Twin Room

Max:

2 persons

18 m²

Bed options:

2 Single beds

Coffee machine

Heating

room details

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Getting around

A list of all available modes of transport

City Centre

Zermatt200 m

Airports

Sion (SIR) 76.9 km

Agno (LUG) 161.7 km

Train

Zermatt railway station400 m

Train100 m

Bus

Bus stop 11.7 km

Facilities

The hotel offers amenities for your comfortable stay and unforgettable experiences

Relaxing Pool Experience

“The swimming pool offered a stunning view of the Matterhorn, making our time there incredibly relaxing and nice.” view full review

Delicious Breakfast

“Breakfast was a highlight with a well-curated selection of fresh and healthy options that set a great tone for the day.” view full review

Cozy Spacious Rooms

“The rooms were spacious and cozy, featuring a lovely balcony that provided an inviting space to unwind.” view full review

General

No smoking on site
Wi-Fi
No parking
Safe deposit box
No pets allowed
Luggage storage
Ski storage
Lift
Currency exchange
Key card access

Sports & Fitness

Fitness centre
Ski school
Hiking
Cycling
Tennis court
Golf course
Table tennis

Services

Free shuttle service
Room service
Housekeeping
Laundry
Shops/Commercial services

Dining

In-room breakfast
Restaurant
Bar/ Lounge area
Packed lunches
Special diet menus

Business

Fax/Photocopying

Children

Cots
Children's play area

Spa & Leisure

Seasonal indoor pool
Heated swimming pool
Beach umbrellas
Sun loungers
Sun terrace
Garden area
Spa & wellness centre
Sauna
Turkish bath
Jacuzzi
Massage
Pool with view

Room features

Mini-bar
Sitting area
Terrace
Garden furniture
Ironing facilities

Bathroom

Free toiletries

Media

Flat-screen TV
AM/FM alarm clock

Room decor

Carpeted floor

Location

Matterstrasse 9, Zermatt, Switzerland, 3920

Map view

street view

Matterstrasse 9, Zermatt, Switzerland, 3920

City landmarks

ZermattSwitzerland

The Matterhorn

1.9 km

Sunnegga

2.4 km

Church

Kapelle Winkelmatten "Zur Heiligen Familie"

1.9 km

Moosstrasse

Gorner Gorge

1.8 km

Theme Park

Forest Fun-Park Zermatt

1.3 km

Ski Area

Wolli park for beginners Sunnegga

2.3 km

Church

Kapelle Blatten "Maria Rosenkranzkonigin"

1.6 km

Beach

Leisee

2.7 km

Garden

Ricola Herb Garden

2.1 km

Garden

Dossen Glacier Garden

3.2 km

Beach

Grunsee

3.3 km

Church

Kapelle Riffelberg "Bruder Klaus"

3.3 km

Ski Area

Gornergrat

5.0 km

Bridge

Hangebrucke

3.3 km

Zmutt Glacier

3.1 km

Zmutt

3.0 km

Nearby

Museum

Matterhorn Museum

360 m

Cemetery

Mountaineer's Cemetery

360 m

Church

St Peter's English Church

390 m

Bridge

Photopoint Kirchbrucke bridge

330 m

Church

Parish Church of St. Mauritius

250 m

Bahnhofstrasse

Walk of Climb

320 m

Hinterdorfstrasse 25

Hinterdorfstrasse

210 m

Stellisee 3920 Zermatt

Stellisee

400 m

Hohbalmen

470 m

Castor Mountain

470 m

Seilerwiesenstrasse 9

Obere Matten playground no. 1

250 m

Murmeli Brunnen

300 m

Triftbachstrasse 7

Bergfuhrerdenkmal

300 m

Denner Partner

450 m

Restaurants

Snowboat

90 m

Vispastrasse 20

Ristorante Vieux-Valais da Nico

230 m

Hofmattstrasse 16

Chalet da Giuseppe

90 m

Vispastrasse 26

Parnass Restaurant

170 m

Vispastrasse 4 Hotel Parnass

Fuchs Bistro and Bakery

150 m

Getwingstrasse 24 3920 Zermatt

Le Gourmand

240 m

Hofmattstrasse 7

L'Atelier Grandsire

170 m

Getwingstrasse 20

Harry's Ski Bar

130 m

Hinterdorfstrasse 53

Cafe Serac

250 m

Hofmattstrasse 7

Walliserkanne

410 m

32 Bahnhofstrasse

Reviews and Ratings

Feedback from previous guests about their experience.

82%

liked the hotel and would stay again

Great view

Friendly staff

Limited dining options

Room not as spacious as expected

8.2/10

Great

Rooms

7.7

Location

9.3

Service

9.0

Dining

7.3

Jonathan

United States, November 2023

8.2/10

I had a lovely stay at the hotel, with amazing views of the Matterhorn right from my terrace. The room was a bit small for our family of three, but the connecting rooms made it convenient for us and the mealtime view was spectacular. The service was exceptional, making us feel like family. The location was perfect, close to everything but quiet. The dining was decent, with a good spread for breakfast. Overall, a great value for the money.

Rooms

8.0

The terrace overlooking the Matterhorn was simply stunning, great for sunbathing and enjoying meals. The connecting rooms were convenient for our family of three.

Service

9.0

The staff was incredibly friendly and went above and beyond to make our stay memorable. They made our children feel right at home.

Location

9.0

The location was excellent, quiet yet close to all the attractions and just steps away from the Sunnegga lift.

Dining

7.0

The dining experience was decent, with a varied spread for breakfast including cold meats, cheeses, and cooked-to-order eggs.

Facilities

8.0

The hotel offered all the essential facilities we needed for a comfortable stay.

Walter

United States, August 2023

8.0/10

I had a cozy stay at the hotel. The rooms, while a little dated, created a sort of privately linked suite at one side of the hotel. Though the basic toiletries provided were just ok, if we had known suites were available, we would have preferred the extra space.

Rooms

7.0

The rooms formed a nicely linked suite on one side of the hotel, albeit a bit dated. Basic toiletries were provided.

Service

9.0

The service was exceptional; the staff were super friendly and nice. They went above and beyond, creating a lovely table arrangement for dinner and surprising us with free champagne and a delicious birthday cake.

Location

9.0

The location was superb, just 30 steps from the Sunnegga lift. We enjoyed a fabulous view of the Matterhorn from our room and could easily walk to the ski lift, shops, supermarket, and restaurants.

Dining

8.0

Dining always got our day off to a good start, especially with the view of the Matterhorn from the restaurant. The spread was decent, offering a variety of options including local products.

Facilities

7.0

The facilities were adequate, though not particularly luxurious. The pool area and dining options were enjoyable.

Henry

United States, August 2023

8.6/10

I loved my stay at the hotel! The rooms were spacious, clean, and with a great view, but I wish I had known that suites were available for more space. The service was top-notch, with kind and friendly staff who made us feel very welcome. The location was perfect for what we needed after a day of skiing, quiet and offering a fabulous view of the majestic Matterhorn. Dining was abundant and delicious, with a wide variety to cater to all tastes. Overall, a fantastic experience with just a few minor drawbacks.

Rooms

8.0

The rooms were nice and comfortable, offering a great view.

Service

9.0

The service was exceptional, with cheerful and welcoming staff who were always there to assist with a smile.

Location

10.0

The location was fabulous, with our room overlooking the Matterhorn, offering a breathtaking view.

Dining

7.0

Dining was fine, with a good selection of foods in a beautiful setting with views of the Matterhorn and Zermatt.